Retail Team Lead

Position: Retail Team Lead at Roots
Step into a leadership role at Roots, a renowned Canadian lifestyle brand. As a Retail Team Lead, you'll motivate the sales team and enhance the customer experience daily.

This position involves supporting the Store and Assistant Managers, demonstrating exceptional selling behaviors, and building brand loyalty through product knowledge. You'll collaborate with management in executing action plans and driving operational success while providing coaching and onboarding to new associates.

Key Responsibilities:

• Assist in store operations and team motivation

• Support management in their absence

• Model exemplary customer service behaviors

• Build brand loyalty with product expertise

• Oversee associates' task delegation for efficiency

Requirements:

• 1+ year experience in retail apparel

• Proven leadership among peers

• Proficient in POS management and banking

• Strong organizational and problem-solving abilities

• Flexible for weekly shifts, including weekends

Leverage your leadership and customer service skills to enhance Roots' retail performance and customer engagement.
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