Thrift Store Manager

THRIFT STORE MANAGER

YGK Thrift | Almost Home - Kingston, Ontario

Full-Time, Salaried | 40 hours per week | Health Benefits

YGK Thrift is looking for an experienced, energetic and results-oriented Thrift Store Manager to lead our downtown Kingston store.

YGK Thrift is more than a thrift store. It directly supports Almost Home, a Kingston charity that provides affordable temporary accommodation to families whose children are receiving medical treatment at Kingston-area hospitals. Families are asked to contribute just $10 per night, and no family is ever turned away because of an inability to pay.

Since opening in 2021, YGK Thrift has grown into a vibrant community destination for second-hand shopping while creating employment and volunteer opportunities, supporting sustainable reuse, and generating vital revenue for Almost Home.

We are looking for a Manager who can take ownership of the store’s performance and help us build on that success.

The Thrift Store Manager leads YGK Thrift as a successful retail operation and social enterprise, with a primary focus on driving sales and revenue, delivering an exceptional customer experience, and leading an engaged team of staff and volunteers.

You will be accountable for the overall performance of the store, from sales results, merchandising and inventory to customer experience, staff development, marketing and community engagement.

Most importantly, you will understand the connection between the store and the mission it supports: stronger sales at YGK Thrift mean greater support for families staying at Almost Home.

• Take ownership of overall store performance and identify opportunities to grow revenue.
• Establish and meet sales goals.
• Monitor sales, customer engagement, inventory and other key performance indicators.
• Implement strategies to increase store traffic, customer engagement, repeat business and revenue.
• Maximize the value of donated merchandise through effective sorting, pricing, merchandising and selection of sales channels.
• Identify high-value, vintage, designer and specialty merchandise and pursue appropriate in-store and online resale opportunities.
• Create attractive, creative, seasonal and trend-conscious displays that encourage discovery and sales.
• Provide regular sales and operational reporting to the Executive Director.

• Make YGK Thrift a store customers are excited to visit and return to.
• Provide friendly, welcoming and professional customer service and lead by example.
• Coach staff and volunteers to deliver consistently excellent service.
• Build strong relationships with customers and respond professionally to questions, concerns and feedback.
• Ensure the store is clean, organized, accessible, safe and inviting.

• Recruit, train, schedule, supervise, mentor and support store staff and volunteers.
• Build a positive, respectful, inclusive and collaborative workplace.
• Motivate the team around shared sales, customer service and organizational goals.
• Support volunteer engagement and retention.
• Address performance, attendance, workplace concerns and conflicts appropriately.

• Oversee day-to-day store operations, including opening and closing.
• Manage receiving, sorting, processing, pricing and merchandising of donations.
• Manage the store budget and monitor financial performance.
• Oversee cash handling, reconciliation, deposits, invoices, payroll and financial records.
• Maintain accurate administrative and operational records.
• Ensure health and safety requirements are followed and implement effective loss- prevention practices.