At Northern Reflections, Ricki's, and Cleo , we are united by a shared vision: toinspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
Aspart of our growing organization, you'll join a collaborative and dynamic teamthat values innovation, customer connection, and the power of great fashion.
Whether it's timeless comfort, polished workwear, or versatile style, each ofour brands plays a unique role in serving women across generations.
Reporting to the Store Manager, as the Store Team Leader
, you will take full responsibility for the store during assigned shifts, leading the team to meetand exceed sales goals and productivity standards. You'll provide ongoing coaching on the sales floor and support the development of a high-performing team. Your leadership will help create a welcoming, customer-first environment and ensure operational excellence at all times.
- Support daily store operations, including achieving sales goals and delivering an exceptional customer experience, store opening and closing procedures.
- Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
- Deliver outstanding customer service by following our customer service program
- Drive customer loyalty by promoting and enrolling customers in our loyalty program.
- Coach,support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
- Maintain visual merchandising standards, including product preparation, displays, andin-store layouts.
- Perform point of sale transactions quickly and accurately.
- Ensurea safe and secure environment for both customers and the store team, following all loss prevention procedures.
- Communicate clearly and professionally with customers and coworkers.
- Followall company policies, procedures, and initiatives.
- Perform other duties as assigned to support overall store success.
Qualifications:
- Minimum1-2 years of retail or customer service experience, preferably in a leadershipor supervisory role
- Proven track record of achieving sales targets and driving team performance
- Strong interpersonal and communication skills with the ability to motivate and inspirea team
- Excellent customer service and selling skills
- Solid understanding of retail operations, including visual merchandising and loss prevention
- Strong organizational and time management skills; able to manage multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Mustbe able to stand for extended periods of time, climb a ladder and to move andhandle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
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