In-Store Sales Associate

Tool Beast | Kingston, Ontario

Employment Type: Full-time or part-time
Schedule: Weekday and Saturday availability required
Reports To: General Manager or Sales Manager
Compensation:$20/hr + Performance Bonus

Tool Beast is seeking a friendly, knowledgeable, and results-oriented In-Store Sales Associate to support customers shopping for professional tools, outdoor power equipment, accessories, storage solutions, parts, and related products.

This position is primarily focused on the business-to-consumer retail market. The successful candidate will work directly with homeowners, DIY customers, tradespeople, contractors, landscapers, and other customers visiting the Tool Beast store.

The In-Store Sales Associate will help customers understand their options, identify the right product for their needs, and complete their purchase with confidence. This is a consultative sales role rather than a traditional order-taking position. The associate will be expected to ask good questions, learn how products are used, recommend appropriate solutions, and identify relevant accessories or complementary products.

The associate will represent leading brands including Milwaukee, EGO, Makita, Bosch, SKIL, FLEX, IQ Power Tools, Briggs & Stratton, Oregon
, and others.

• Welcome customers promptly and create a professional, helpful in-store experience.

• Ask questions to understand the customer’s project, application, budget, and product preferences.

• Recommend appropriate tools, equipment, accessories, batteries, chargers, storage products, and related solutions.

• Explain product features, benefits, differences, warranties, and intended applications accurately.

• Help customers compare models and brands based on their actual needs.

• Demonstrate products safely when appropriate.

• Provide accurate information regarding pricing, promotions, availability, special orders, and expected arrival dates.

• Encourage purchasing decisions without using high-pressure or misleading sales tactics.

• Identify relevant add-on products that improve safety, performance, convenience, or product compatibility.

• Complete sales transactions accurately using Tool Beast’s point-of-sale system.

• Assist with returns, exchanges, and customer concerns in accordance with company policies.

• Thank customers for their business and encourage them to return for future purchases, service, and support.

• Develop strong working knowledge of Tool Beast’s product categories and manufacturer partners.

• Participate in manufacturer training, product demonstrations, and new-product introductions.

• Stay informed about current promotions, new releases, product availability, and discontinued products.

• Learn the differences between battery platforms, tool models, accessories, and applications.

• Understand basic warranty and repair pathways so customers can be directed to the appropriate Tool Beast team member.

• Avoid guessing when uncertain and confirm product, compatibility, warranty, or availability information before making a commitment.

• Share customer feedback and commonly requested products with management.

• Maintain clean, organized, and well-stocked retail displays.

• Ensure products, pricing labels, promotional materials, and signage are accurate and professionally presented.

• Restock shelves and displays throughout the day.

• Assist with receiving, unpacking, tagging, and organizing incoming products.

• Identify low inventory, damaged packaging, pricing discrepancies, and display issues.

• Help set up seasonal displays, promotional areas, and new-product launches.

• Maintain a safe and welcoming sales floor, checkout area, and customer entrance.

• Support regular cleaning and closing…