Account Representative

Opentext
- The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Reporting to the Manager, Renewals this position is focused on relationship management, selling the value of Open Text Maintenance and Support Programs and driving retention as well as growth. Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement.

• Providing exceptional service by reaching out via phone on a consistent basis and building strong client relationships. In addition, providing a consultative and proactive process to producing competitive renewal quotes.
• Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the client
• Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory
• Cultivating strong business relationships with the Account Executives and other stakeholders
• Developing ongoing lead generation and pipeline through innovation and client insight to gain new maintenance renewal contracts, while continuously selling the high value of Open Text's support programs
• Becoming a trusted advisor for the Client for their support needs. Cultivating an environment of mutual value recognized between Open Text and our clients.
• Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.
• Taking ownership of the contracts assigned to you. A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.
• Demonstrating high attention to detail to review and process incoming purchase orders and payments.
• Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.

• 1-3 years' experience working in a sales oriented, lead generation or renewals environment
• University/College degree within a related discipline or equivalent work experience
• Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
• Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how Open Text products can help the client achieve their goals
• Strong desire in establishing and maintaining strong relationships with client
• Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals
• Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
  
  Track record of autonomy, ownership and execution
• Strong ability to multi-task and prioritize work effectively
• Proven experience working in a fluid environment that is ever growing and changing

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment…