Part Time Community Worker

Position Summary

The Community Worker serves as the first point of contact for residents, guests, and service providers at Vatcher Hall, a supportive housing residence for youth ages 16–24 experiencing or at risk of homelessness which is staffed 24 hours a day, 365 days a year. This role is critical in maintaining a safe, structured, and welcoming environment that promotes stability, independence, and overall well‑being.

The part time Community Worker position follows an evening shift which includes weekends and holidays.

The Community Worker will apply a trauma‑informed, strengths‑based, and youth‑centered approach while collaborating closely with case managers and the broader support team to assist residents in achieving their individualized goals.

• Monitor and control building access in accordance with visitor and safety policies
• Greet and interact with residents in a respectful, supportive, and professional manner
• Foster a positive, inclusive, and community‑oriented environment
• Provide information, guidance, and referrals to on‑site and external services
• Build and maintain respectful relationships with residents while upholding professional boundaries
• Administer life skills programming and encourage a sense of community within the building
• Support conflict de‑escalation using trauma‑informed practices
• Offer basic problem‑solving support and connect residents to appropriate resources
• Maintain awareness of resident well‑being and communicate concerns promptly to case managers

• Answer phones, respond to inquiries, and direct calls appropriately
• Maintain accurate records, including visitor logs, incident reports, and shift notes
• Manage mail and package distribution for residents
• Monitor and respond to security systems (e.g., cameras, alarms, access control) in accordance with policy
• Maintain organized and accurate documentation
• Support shift‑to‑shift communication and reporting
• Complete monthly fire safety and panic button checks, reporting any deficiencies

• Conduct regular walkthroughs of the building and surrounding areas to ensure safety and cleanliness
• Respond to emergencies and incidents following established protocols
• Contact emergency services when required and collaborate with staff and external responders
• Complete detailed, timely incident reports following critical events
• Maintain situational awareness and proactively address potential safety concerns

• Communicate regularly with case managers regarding resident concerns, behavioral changes, and incidents
• Document and share observations to support case planning and service delivery
• Reinforce program expectations and support implementation of resident service plans
• Follow established communication protocols during crises
• Participate in shift handovers to ensure continuity of care
• Attend team meetings and training sessions as required

Required:

• Community College diploma in a related field
• Minimum of two (2) years’ experience in Child and Youth Care, Social Services, or a related field
• Experience working with youth, particularly those experiencing homelessness or housing instability
• Strong communication and interpersonal skills
• Ability to remain calm and professional in high‑stress situations
• Proficiency in basic computer applications (email, data entry, reporting systems)
• Training in trauma‑informed care, crisis intervention, and/or de‑escalation techniques
• Valid CPR/First Aid certification
• Knowledge of youth development, harm reduction, and positive youth development models

• Trauma‑informed and culturally responsive approach
• Empathy balanced with strong professional boundaries
• Effective conflict resolution and crisis intervention skills
• Reliability, consistency, and accountability
• Strong teamwork and communication skills
• Ability to work effectively with diverse populations, including LGBTQ+ youth and marginalized communities

• Maintain organized and timely documentation and reports
• Communicate effectively with incoming/outgoing shifts and multidisciplinary team members
• Participate in staff…