Housing Relief Worker

The position is a Relief Staff member in Fred Victor’s Housing Programs. The incumbent will provide shift coverage on a variety of shifts including overnight, day, evening, weekend and holiday assignments, while performing a range of duties that support clients and community members.

• Welcome community members and tenants into the program or building.
• Develop and facilitate groups, community activities, and life‑skills programming, encouraging ongoing participation.
• Proactively de‑escalate potential conflicts, handle emergencies and crises effectively.
• Provide tenants and community members with referral information for Fred Victor and external community supports.
• Complete administrative tasks such as answering phones, supporting food programming, writing letters or notices, making daily entries into Pirouette, and tracking statistical information.
• Attend daily debriefs and shift changes, and complete incident reports as required.
• Facilitate regular participant or tenant meetings and conflict‑resolution meetings.
• Support tenants and community members to maintain housing and address behavior, social isolation, mental health, substance use, hygiene‑related issues.
• Role‑model professional behavior and positive communication with participants, volunteers and partners.
• Attend staff meetings, supervisions and training sessions as required.
• Support harm‑reduction initiatives, including handing out safe‑use kits and responding to overdoses.
• Assist with meal service, including serving food.
• Clean and prepare rooms for new intake when required.
• Assist with pest‑control preparation.
• Engage community members and tenants, building healthy, positive relationships.
• Foster a culture of teamwork.
• Adhere to agency policies and procedures and uphold Fred Victor values.
• Perform any other duties as assigned by the supervisor.

• Diploma or degree in Social Services or equivalent with one year of front‑line social services experience.
• Thorough knowledge of community‑based resources and supports.
• Open and flexible availability.
• Experience working directly with diverse racial, ethnic and cultural backgrounds and a strong commitment to social justice, anti‑racism and anti‑discrimination practices.
• Demonstrated experience working with individuals with mental health and addiction issues.
• Strong crisis‑intervention, conflict‑resolution and de‑escalation skills.
• Strong knowledge of trauma‑informed practices.
• Experience with group facilitation and community‑development programming.
• Strong knowledge of harm‑reduction tools and resources.
• Excellent interpersonal communication skills.
• Fast and sound judgment.
• Reliability and the ability to work independently, follow direction and communicate professional boundaries.
• Understanding of systemic causes of homelessness and discrimination.
• Planning, prioritization and adaptability.
• Required certifications: CPI;
  First Aid/CPR; anti‑oppression/anti‑racism;
  Suicide Intervention; overdose prevention.

• Exposure to unpredictable behavior, unpleasant odors, bodily fluids and pests.
• Potentially threatening situations.
• Stressful and emotionally challenging work with vicarious trauma, grief and compassion fatigue.
• Travel to Fred Victor program and administration locations, primarily by public transportation.
• Work on weekends and, as needed, mornings, evenings or overnights.
• Opportunity to work with pets.

• Hourly rate of $22.65.
• 8% vacation pay.
• Employee and family assistance plan.

Fred Victor is committed to fostering an inclusive and accessible environment. We welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and people across the spectrum of sexual orientation and gender identities, and who have lived experience.

Persons with disabilities requiring accommodation during the application process may contact HR in advance; requests will be handled confidentially.