Service Support Specialist at Sensity

Enhance community programs as a Service Support Specialist with Sensity in Eastern Ontario. Provide leadership, coaching, and mentorship while improving service excellence and operational effectiveness.

As a Service Support Specialist, you will play a pivotal role in strengthening consistency across Supported Living and Community programs. Your expertise will guide teams towards high-quality service delivery, by collaborating closely with the Operations Manager. You'll be instrumental in workforce development, operational oversight, and program management.

Key Responsibilities:

• Coach Intervenors in communication and best practices

• Address complex service challenges with expertise

• Produce summary notes to enhance team learning

• Design onboarding experiences tailored to individual needs

• Collaborate to refine and implement best practices

Requirements:

• Diploma in Intervenor or related human services field

• Experience with developmental disabilities and mental health

• Proficient in American Sign Language or SEE

• Valid Class G driver's license and reliable vehicle

• Clean driving record and ability to lift moderate weights

Drive service excellence and collaborative practices in the deafblind community with Sensity.
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