Voyago, Transdev Ontario, is hiring for Dispatchers to fill both existing and future openings based in our Kingston office, supporting operations across the expanded Kingston regions. At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity.
We're not just saying that - our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Here's what our people have to say: 84% Agreed "Voyago is a physically safe place to work..." 80% Agreed "I can be myself at Voyago..." 81% Agreed "Management has kept me well-informed..." Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication.
the Role
Reporting to the Transit Operations Supervisor, the Dispatcher is responsible for assisting the Supervisor with daily operations, vehicle switch-outs in addition to their scheduled driving shifts. The position requires the ability to work within a number of spheres of operation including both on road and in the office. The position requires an understanding of administrative components of the operation and requires the ability to work on several computer platforms such as payroll, internal reporting and scheduling.
ShiftSchedule
Morning Shift: 5:30 am to 2:30 pm
Hourly Rate: $23.00-$24.00. Starting at $23/hour, increasing to $24/hour upon obtaining a Class B licence; candidates without a Class B licence must be willing to obtain one.
Why Work With Us?Ontario's Leading Mobility Company As a proud subsidiary of Transdev, Voyago is a leader in multi-modal transportation solutions, operating across:
- Medical Transportation
- Student Transportation
- Public Transit
- Para-Transit & Accessible Mobility
- On-Demand Transit
We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.
Award-Winning CommitmentOur teams are frequently recognized for Safety and Client Satisfaction excellence. Voyago is proud to be named one of Canada's Safest Employers and a multi-year recipient of the Excellence Award.
Primary Responsibilities- Ensure accurate documentation by maintaining and submitting required paperwork, including timesheets, vacation requests, and other operational records in a timely manner
- Conduct vehicle circle checks on spare units to ensure roadworthiness and readiness; proactively respond to vehicle breakdowns by coordinating immediate replacements or taking over runs on short notice
- Report and document incidents promptly, including employee injuries, vehicle collisions, and property damage, following company protocols and completing all necessary forms and reports
- Carry out on-the-road safety inspections, including safety blitzes and driver road observations, as directed by the Operations Supervisor, to support compliance and safety initiatives
- Serve as the immediate point of contact for resolving operational challenges and driver concerns; elevate complex or unresolved issues to the Operations Supervisor as necessary
- Provide basic troubleshooting and support for IT equipment, such as on-board tablets and smart card readers, ensuring minimal disruption to service
- Perform additional tasks and responsibilities as assigned by the Transit Supervisor to support the smooth operation of daily transit services
- High school diploma or equivalent - post-secondary education is considered an asset
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used…
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