Electoral Services Assistant; Gr D

Job Category :
Admin / Clerical

Location :
Royal Borough of Kingston

Hours Per Week : 36.00

Start Date :
Immediate start

Start Time : 09 : 00

End Time : 17 : 00

Salary : £14.39

Electoral Services Assistant to assist with the delivery of the 2024 UK Parliamentary Elections. Roles will assist with the implementation of the 2022 Elections Act Online Absent Voting which came into force in October 2023. Working hours are 9-5, but candidate will need to be flexible depending on the business need. Duties to include answering the phone, data processing, managing incoming post, scanning, being permanently office based.

This is not a home working role.

To provide administrative support to the running of the electoral services office.

• To deal with incoming, outgoing and internal post (including envelope stuffing when necessary)
• Data entry and processing of electoral registration forms using bespoke software
• Filing of postal vote applications and other documentation
• Scanning, photocopying, emailing and shredding documents
• Use data on Excel spreadsheets to update information held on the register of electors
• Checking of work to ensure accurate record keeping
• To deal with basic queries from members of the public in person, via the telephone and by email (if required)
• Supporting the electoral services team with the preparation of stationery and equipment needed to deliver elections

• Good data entry skills
• Have excellent attention to detail
• Good IT skills with up to date knowledge of Word, Excel, Google Mail and databases
• Good communication skills with clear spoken English and neat handwriting
• Knowledge of customer care and an ability to deal professionally with electors both in person and over the phone
• Able to work flexibly within a team providing support where needed
• Able to follow procedures and work to deadlines
• Able to understand and respect the importance of confidentiality, both within and outside the workplace
• Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team