Clerical Officer

Employer: Kingston and Richmond NHS Foundation Trust, Kingston Hospital, Galsworthy Road, Kingston upon Thames, KT2 7QB
, United Kingdom

The closing date is 06 July 2026

We are looking for a motivated and suitably experienced Clerical Administrator / Receptionist to join our Radiology team and help deliver a high‑quality, patient‑focused service. As part of the Radiology Clerical Team, the postholder will liaise with patients, clinicians and a range of services across the Trust to ensure the smooth and efficient running of the department. The role requires excellent communication skills, strong attention to detail and the ability to work effectively in a busy, fast‑paced environment.

• Prioritise and manage workload independently, ensuring service delivery is maintained in line with departmental and specialist requirements. Use relevant IT systems effectively to support the completion of tasks.
• Handle telephone and face‑to‑face enquiries from patients, relatives, carers, clinicians and other staff groups. Provide accurate information, direct queries appropriately and prioritise issues to support an efficient and effective service.
• Maintain accurate patient information on electronic systems, ensuring records are up to date, clearly documented and accessible. This supports effective communication and coordination across the Radiology department.
• Work collaboratively with management to contribute to continuous improvement of administrative and clerical processes, supporting service development and the delivery of a high‑quality patient experience.
• Provide reception cover, operate the Radiology call centre and schedule imaging appointments. These duties support timely patient pathways and maintain a responsive and effective service.

• Good educational standard: GCSE grade C or above in English and Maths or equivalent qualification.

• Customer service experience.
• Previous telephone experience.
• Experience of dealing with a broad range of people.
• Previous experience of hospital IT systems (CRS, Soliton, Netcall) – desirable.

• Customer care skills.
• Proficient use of software systems – desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required.

£30,142 a year (pro‑rata), includes outer HCAS.