Senior Customer Account Manager - Booker & One Stop

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* Job Title:

** Senior National Account Manager - Booker & One Stop
** Business Function:
** Customer Development As a pivotal role for the Unilever convenience business, the role of the Senior Account Manager for Booker & One Stop is to drive market-leading growth, delivering market share growth for Unilever and conversion with our portfolio of top-tier brands. This role encompasses day-to-day account management, strategic planning, bespoke activation, and long-term business partnership development.
** JOB PURPOSE
** The Senior Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.  Key focus areas for this role are:  
• Love what you do:
As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth.  
• Love your customer:
You will lead the Customer/ Unilever relationship within your categories – driving growth via strategic alignment and negotiation.  
• Do what you say:
Drive the JBP, executing the agreed 20/21 plan setting up a strong ambition and agreement  
• Own it:
Leverage our brand assets and Business Unit structure to deliver new and exciting innovation and activation.  
• Be Different:
The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.

** RESPONSIBILITIES*
* • Build strong and sustainable external relationships across a wide range of business from Wholesale, Retail and National Accounts.  
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.  
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms  
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing across the various business categories.  
• Provide regular performance data and updates to CSP and the BU.  
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)  
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored  
• Work closely with commercial teams to ensure administrative aspects of promotions are completed  
• Manage the launch of new products with customers, e.g. selling in the new product, designing a launch plan with promotions and shopper marketing activities.  
• Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team  
• Drive the agenda internally across all categories on the need for packs fit for purpose/channel and work with the relevant stakeholders to bring these packs to life.  
• Manage the customer P&L for relevant categories and the overall level of customer investment  
• Lead SNAM for Booker account across Foods, Homecare, Personal Care & Beauty Business Units, with responsibility & Line Management of One Stop National Account Executive and Commercial Executive, Booker & One Stop.  
• Manage in-month performance vs forecast, working closely with CBMs and Customer Operations  
• Manage accruals and pricing accurately and efficiently  
• Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation  
• P&L Management:
Delivery of Turnover & Business Building Terms targets for specific category  
• S&OP Forecasting  
• Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer  
• Business Planning, sales updates, in store tracking, price claim management etc)  
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts    
** ALL ABOUT YOU*
* • Customer…