Head of Account Management; Maternity Cover

Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Cazoo, you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast‑paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!

We are seeking a dynamic Head of Account Management to lead our account management function, taking responsibility for a portfolio of £50m+ revenue across 5,000 independent dealers. Leading 4 Manager‑level direct reports and a wider team of 30+ Account Managers, you will drive a step‑change in performance, dealer engagement, and commercial impact as we evolve into a high‑growth, challenger automotive marketplace.

This role is critical in shifting our approach from reactive account management to proactive, insight‑led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility.

Contract Type:
Fixed Term Contract (12 months – August start date)

Location: Richmond, UK – Hybrid

• Revenue & Retention:
  Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base.
• Platform Health:
  Drive increased stock levels, quality of listings, and dealer engagement on the platform.
• Identify and unlock growth through:
• Dealer segmentation (high value vs. long tail).
• Upselling premium products (e.g., visibility packages, featured listings).
• Improving conversion from stock sales.
• Strategic Relationships:
  Build deeper, more strategic relationships with key independent dealers and buying groups.
• Consultative Selling:
  Shift the team towards consultative, insight‑led conversations (focusing on performance, pricing, stock mix, and digital presence).
• Value Positioning:
  Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’

• Team Development:
  Lead, coach, and develop 4 managers and the wider account management teams.
• Embed clear goals focused on:
• Stock upload and live listings.
• Lead conversion.
• Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews.
• CRM Evolution:
  Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data‑driven decision‑making.
• Billing Transition:
  Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
• Cultural Reset:
  Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.

• Instil a fast‑paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test‑and‑learn approach.

• Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions.
• Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.

• Internal Alignment:
  Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.

• Leadership:
  Proven experience leading multi‑layered sales or account management teams.
• Preferable experience working within automotive, digital marketplaces, or high‑volume B2B SaaS/digital environments.
• Commercial Acumen:
  Track record of…