Contract Support Administrator

Contract Support Administrator
- Leading Maintenance Service Provider - South West London - £35,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. If you are looking for progression and a new challenge within a well known company in the industry this is your chance to apply!!
08:00am - 17:00pm - Monday - Friday (Full time in the office)  Key duties and responsibilities:

Providing support to the client and answer calls and emails in a professional and timely manner
Determine the nature, priority of faults based on information provided by the client
Financial Administration
- Invoicing and Budget Reports
Raising Purchase Orders
Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA’s
WIP and Budget Management
Driving the engineering team to attend to all callouts within required SLA’s
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
Promote and maintain office culture throughout teams
Monitoring calls received from the customer through to call completion and updating records
Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
Ensure QHSE documentation is maintained and readily available using company systems
Manage system as a key user on site including PPM records, reactives and reporting
Promote and maintain company culture throughout the team
Maintain people records such as new starters, leavers, general staff changes, contact details, etc
Effective communication with all levels of internal teams and external customers
Familiar with daily operations and the specific scope of the contract
Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager Please send your CV to Claire at CBW Staffing Solutions for more information