Customer Success Expert - Fintech

Foundever® and Intuit are excited to recruit for a Customer Success Expert at our location in Kingston upon Thames, just a few minutes’ walk from Kingston train station and the town’s shops, cafes and riverside.

If you’re seeking a new challenge that offers real career growth and a great work-life balance, and you have experience working in a contact centre, this could be the perfect opportunity for you…

Salary: £28,002.00 per annum, paid monthly

Opening

Hours:

Shifts between Monday to Friday, 08:00 to 19:00, and Saturday & Sunday, 09:00 to 18:00 (1 in 3 weekends)

Benefits: Salary advance scheme, employee rewards platform, hybrid working opportunities post-probation

Contract Type: Permanent, full-time (37.5 hours per week)

Training: 4 weeks, fully paid

Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ

Start Date: Thursday, 27 August 2026

Please note that we are unfortunately not able to offer sponsorship for this role.

As a Customer Success Expert with Foundever® and Intuit, you’ll provide software and sales support to accountants, small business owners, and self-employed individuals using the Quick Books product in the UK.

Your role will be pivotal in delivering an outstanding customer experience for users of Intuit Quick Books, empowering them to use their suite of online products in the most optimal way. As an Expert, you’ll live and breathe our values and become a customer ambassador that is passionate about creating a uniquely positive experience while eliminating customer friction.

Having an existing understanding of accounting software is an advantage, but not essential.

You could be a great fit for this role if you have these skills and attributes:

• Customer-Obsessed: You have a natural enthusiasm and passion for providing an outstanding customer experience to every customer, every time
• Growth-Oriented: You can identify opportunities for up- and cross-selling where appropriate
• Excellent Communicator: You communicate clearly and concisely, with the ability to translate complex ideas into simple, easy-to-understand language
• Active Listener :
  You attentively listen to customers and understand their needs and concerns
• Problem Solver :
  You can quickly identify and resolve customer issues or complaints
• Adaptability :
  You adapt easily to different customer interactions and stakeholders, adjusting your communication style as needed
• Team Player: You thrive working as part of a team, with colleagues and other support teams towards mutual goals

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Intuit is a global financial technology platform powering prosperity for over 100 million customers worldwide. With a mission to help individuals and small businesses thrive, they are the team behind trusted brands like Turbo Tax, Credit Karma, Quick Books, and Mailchimp.

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to
create your best moments
.

If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from
YOU
!

Plus
, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive…