Customer Service Advisor

Customer Service Advisor - Social Housing Repairs & Maintenance
Full-Time, temporary 3-6 months
Based in Kingston upon Thames
£12.50 - £13.00 per hour, 40 hour week

Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you!

We are working with a leading, UK contractor to find an experienced and proactive Customer Service Advisor to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston upon Thames.

Ideally, you will have previous experience in customer service within the social housing or repairs sector, although candidates with transferable customer service experience and strong organisational and communication skills will also be considered.

Planner / Scheduler Responsibilities:

Managing calls on system
Managing operatives diaries
General administration
Planning repairs and maintenance requests to the relevant operative
Ensure trade skill sets and location parameters are working effectively
Liaising with operatives, tenants and the Client
Document Control - Ensure worksheets are received and checked
Work towards individual and client KPI's
Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
Tracking and monitoring to completion
Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
Organisation of external supply companies
Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

For your chance of securing this fantastic role please apply online now