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Customer Service Manager
Job in
Kingston upon Thames, Greater London, KT1, England, UK
Listed on 2026-09-21
Listing for:
Fawkes & Reece London
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, Bilingual
Job Description & How to Apply Below
I am currently looking for an experienced Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile
As a Customer Service Manager you will be required to:
* Lead an on site team of customer care coordinators & operatives
* Ensuring all customer service queries are directed to the relevant person or dealt with
* Deal with escalated complaints
* Monitor defects & update the system
* Track customer issues and closing them off once dealt with
* Deal with handovers with customers & performing home demonstrations
* Promoting a good working relationship with site teams
If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London Office
Additional Information / Benefits
car, travel allowance
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