Tenancy Relations Officer

Length of Employment / Contract End Date 31/3/2028

Working Hours Part Time

Grade G

21

Salary Range £38,256 - £42,060

Salary Basis Per annum, pro rata'd to part-time working hours

Leave Entitlement 27 days

21/09/2026, 23:55

TBC

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

The Tenancy Relations Officer is responsible for leading the Council’s response to investigate breaches of private sector housing law, in particular relating to the Renters Rights Act 2025 and the Protection from Eviction Act 1977. The role will aim to mediate and intervene between landlords and tenants to successfully resolve disputes to ensure tenants reside in safe accommodation and landlords are supported in managing their accommodation.

Operating within the Council’s Community Housing and Regulatory Services, this role varies from providing basic housing advice to undertaking enforcement and litigation actions relating to criminal offences such as illegal eviction and harassment, conducting formal interviews under caution, and preparing comprehensive prosecution files for court.

We are looking for a Tenancy Relations Officer with strong experience in frontline public housing, private rented sectors, or regulatory services. The ideal candidate will have extensive knowledge of housing and tenancy legislation, particularly regarding enforcement, as well as the ability to conduct complex investigations using PACE and CPIA standards.

You will be joining a team that sits at the intersection of advice, support, and rigorous enforcement. As the council takes on new responsibilities under the Renters Rights Act 2025, our mission is clear: to be the council’s frontline experts in tenancy law. We protect our residents from rogue landlord practices, intervene in illegal evictions, and work across boundaries - partnering with Legal Services, the Police, and Social Care to deliver fair, legal, and life-changing outcomes for our residents.

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest…