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Complaints Officer – Shape Fair, Evidence‑ Outcomes

Job in Kingston upon Thames, Greater London, SW20 0AA, England, UK
Listing for: Inside Housing Management
Full Time position
Listed on 2026-02-08
Job specializations:
  • Healthcare
  • Government
    Bilingual
Salary/Wage Range or Industry Benchmark: 21428 GBP Yearly GBP 21428.00 YEAR
Job Description & How to Apply Below
Position: Housing Complaints Officer – Shape Fair, Evidence‑Based Outcomes
A leading social housing provider in the UK is seeking a dedicated professional to take ownership of formal complaint investigations. This role is crucial in ensuring fair and evidence-based responses while driving service improvements. Applicants should have proven experience in complaint handling, excellent communication skills, and the ability to interpret legislation. The position comes with a salary of £21,428.57 pa and offers generous benefits including 25 days annual leave and flexible working opportunities.
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