PCN Care Coordinator

An exciting opportunity has arisen within Primary Care to work as a Care Coordinator in our Churchill, Canbury, Orchard and Berrylands Primary Care Network (CCOB PCN). We care for approximately 50,000 patients in four practices across the borough of Kingston.

You will need a caring and compassionate nature, excellent organisational skills and to enjoy working with people. The world of General Practice is busy and ever changing so an ability to learn quickly and be adaptable to rapid change is essential. The role will require an ability to organise and prioritise your own workload, and so you should be comfortable working independently and as a committed member of a multi-disciplinary team.

The role is pivotal in ensuring patients can access care both within primary care and secondary care or community services.

The main duties of the role will include

Provide a practice point of contact for patients in coordinating their care

Keep patients medical records up to date through filing of letters and emails

Ensure timely follow-up and action for patients from communications from community or secondary care

Deal with incoming queries from patients, staff and other healthcare providers

Organise in-practice appointments, follow ups or other actions to help the PCN practices provide high quality, compassionate care to our patient population

The role will also involve working closely with other healthcare professionals across the PCN and local health economy to ensure patients receive high quality care. You will need to be educated to at least GCSE level or equivalent and have experience of working with patients. Experience of working in a healthcare setting would be desirable, and a working knowledge of primary care helpful.

You will also need good computer literacy.

We can offer a range of benefits to the successful candidate including six weeks annual leave, membership of the NHS Pension scheme and a competitive salary. The practices have a strong record of supporting further training and development for staff.

If you think you have the right experience and are up to the challenge we would be very keen to hear from you. Informal visits and discussion about the role can be arranged.

SPECIFIC JOB RESPONSIBILITIES

Sort incoming post and allocate to clinical or non-clinical work streams as necessary

File and task clinical documents in line with practice procedures

Deal with incoming practice email queries

Act on communications from hospitals or community providers

Assist First Contact Reception Team with queries relating to administrative duties

Answer administrative anima queries from patients

Review any new cancer diagnosis patients and consult with our in-house social prescriber for cancer care review

Manage incoming SAR requests (medical record requests) from patients and third parties

Manage requests for private work
-insurance reports, TWIMC letters etc in line with practice policies

Monitor EMIS tasks to ensure they are completed and care delivered through regular audit of the clinical system

Run regular system audits to ensure follow ups arranged for patients

Organise and prioritise own workload

Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times by documenting/adhering to patient consent requests

Support patients and carers; collect feedback on their experiences

Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services

Participate in practice meetings, patient participation groups and other meetings to improve engagement with the role

• GCSE level maths and English or equivalent
• Demonstrable commitment to professional and personal development
• Demonstrable experience of working with patients
• Ability to work in team or on own
• Accurate and detail-oriented
• Ability to work under pressure
• Excellent communication skills, both written and oral
• Effective time management
• Ability to work as a team member or autonomously
• Good knowledge of MS Office and Outlook
• Able to observe code of confidentiality
• Self-motivated, able to work autonomously and independently with confidence when required
• Exercise initiative, flexibility and tact and self-awareness
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)
• Knowledge/familiarity with medical terminology
• Knowledge of EMIS Web clinical system
• Understanding of local health services

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any…