Senior Azure Saas Reliability & Support Engineer

Senior Azure SaaS Reliability & Support Engineer

Hybrid

We are recruiting on behalf of a well-established B2B SaaS organisation delivering highly available, business-critical platforms to enterprise customers.

The company operates both single-tenant (ST) and multi-tenant (MT) Azure environments
, supporting a diverse client base with strict availability, performance, and security requirements.

They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate
.

Due to the nature of the platform and customers,
extensive background and security checks form part of the hiring process
.

• Monitor ST and MT environments for performance, availability, and application health
• Lead investigation and resolution of complex production incidents
• Provide third-line support for escalated customer issues
• Perform root cause analysis and drive permanent fixes
• Maintain uptime, scalability, and reliability across all Azure deployments
• Define and track SLOs and error budgets
• Carry out capacity planning for Servers, databases, and storage
• Build automation and self-healing solutions using Power Shell, C#, Azure Functions, and Logic Apps
• Develop and maintain Azure monitoring and reporting dashboards
• Contribute to post‑incident reviews, runbooks, and continuous improvement initiatives

• 3+ years in third‑line support, SRE, or cloud operations within enterprise SaaS
• Strong incident management and RCA experience
• Experience supporting single‑tenant and multi‑tenant architectures
• Solid background in:
  • C#/.NET Core/MVC
  • SQL Server
  • Azure Blob Storage
• Advanced Azure monitoring and diagnostics:
  • Application Insights
  • Azure Monitor
  • Log Analytics
  • KQL
• Strong SQL investigation skills
• Automation and scripting with Power Shell and/or C#
• Good understanding of Azure services:
  App Services, VMs, Azure SQL, Storage, scaling

Azure Monitor | Application Insights | Log Analytics | KQL | Azure Functions | Logic Apps | Power Shell | C# | SQL Server | Power BI

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