Business Analyst

Purpose of the role

The Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems—including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems—while enabling a best-in-class omnichannel customer experience.

Shopify / Omnichannel Business Analyst

Kingston-on-Thames

37 hours (1 day from home)

Purpose of the role

The Shopify / Omnichannel Business Analyst will play a critical role in the end-to-end implementation of a new Shopify-based eCommerce platform within a fashion retail environment. The role focuses on ensuring seamless integration with existing enterprise systems—including Order Management System (OMS), Product Information Management (PIM), and Stock/Inventory Management systems—while enabling a best-in-class omnichannel customer experience.

This role bridges business stakeholders and technical teams, ensuring requirements are clearly defined, validated, and delivered in alignment with strategic objectives.



Key Responsibilities

• Business Analysis & Requirements Gathering
• Shopify Platform Implementation
• Omnichannel & Systems Integration
• Data & Process Integrity
• Testing & Quality Assurance
• Stakeholder Management & Communication
• Change Management & Adoption

• User stories and backlog (Agile)
• Process maps (as-is / to-be)
• Data mapping and integration specifications
• Test scripts and UAT coordination
• Post-implementation review and optimisation recommendations

• Proven experience as a Business Analyst in eCommerce or Omnichannel retail
• Hands-on experience with Shopify implementations, ideally multi-brand
• Strong knowledge of:
• OMS, PIM, IMS and CSM
• Experience designing and supporting system integrations (APIs, middleware)
• Strong understanding of fashion retail processes:
• Seasonal merchandising
• SKU/variant complexity (size, colour)
• Promotions and markdowns
• Agile delivery experience, leading sprint planning
• Strong analytical, documentation, and stakeholder engagement skills

• Experience with omnichannel capabilities:
• Click & Collect / BOPIS
• Ship-from-store
• Endless aisle
• Knowledge of integration platforms (e.g., Azure Integration Services)
• Exposure to headless commerce or composable architecture
• SQL or data analysis experience
• Experience migrating from legacy eCommerce platforms

• Strong problem-solving and critical thinking
• Excellent communication and stakeholder management
• High attention to detail (especially data and integration accuracy)
• Ability to manage multiple work streams in a fast-paced environment
• Commercial awareness within fashion retail

• Successful delivery of Shopify platform implementation
• Seamless integration with OMS, PIM, and Stock systems
• Minimal disruption during go-live and transition
• Improved customer experience metrics (conversion, availability accuracy)
• Reduction in order/inventory errors
• Stakeholder satisfaction