Technical Lead, IT​/Tech

Technical Lead - Integration & Architecture

Location:

Kingston-on-Thames (4 days in office, 1 WFH day)

Hours:

37.5 hours per week

Crew Clothing Company is a British lifestyle brand operating across four brands — Crew Clothing, Pringle of Scotland, Saltrock and Ben Sherman — with 130+ Crew stores, a growing digital channel and an omnichannel customer experience. We are in the middle of a significant technology transformation: a new eCommerce platform, a new third-party logistics partner, and an upgrade to our ERP platform, all running concurrently and targeting delivery before the end of 2027.

This is a senior, highly technical role at the heart of Crew Clothing's technology transformation. As Technical Lead, you will own the architecture and governance of how all our systems connect — our eCommerce platform, our new warehouse platform, our new ERP platform, and the cloud-based integration layer that ties them together.

You will take over from a departing Solutions Architect and be the senior technical authority on integration for the business. You will work closely with external delivery partners — including our eCommerce delivery partner, our ERP delivery partner and our logistics partner — establishing a formal architecture decision log and ensuring that integration design is right from day one, not retrofitted later.

This role is the cornerstone of a new internal integration team we are building. You will be the most senior technical hire in this function and will shape how the team operates.

• Own the integration architecture across all systems — defining patterns, standards and governance
• Lead the technical handover from our current delivery partner — documenting all existing decisions and system dependencies
• Establish and maintain the architecture decision log — ensuring all integration choices are formally recorded
• Design our new ERP platform integration layer from day one — working with our ERP delivery partner to ensure our ERP connects correctly to all platforms
• Govern our eCommerce OMS integration build — working with our eCommerce delivery partner to ensure Crew's systems connect correctly
• Provide technical leadership to the Integration Developer and QA and Delivery Planner as the team grows
• Define and maintain integration runbooks and documentation — reducing reliance on individual knowledge
• Act as the senior technical escalation point for integration incidents and go/no-go decisions

• Proven experience as a Solutions Architect or Technical Lead in a retail or omnichannel environment
• Deep knowledge of integration architecture — REST APIs, event-driven patterns, middleware platforms (Azure Integration Services or equivalent)
• Experience connecting ERP systems (ideally Microsoft Dynamics or equivalent ERP) to eCommerce and logistics platforms
• Confidence managing third-party delivery partners technically — reviewing their designs, challenging their decisions, and holding them to account
• Strong documentation skills — you write things down, formalise decisions, and leave things better than you find them
• Comfortable operating in a fast-moving, multi-programme environment where priorities change and pragmatism matters
• Experience in fashion or multi-brand retail is beneficial but not essential

If successful, you will join a lean, ambitious IT team in the middle of the most significant technology change programme in Crew Clothing's history. This is a role for someone who wants genuine ownership and the opportunity to build something from the ground up. You will have the support of the Director of Technology and work alongside a Programme Lead (being appointed) who will handle governance and delivery coordination — freeing you to focus on the technical architecture.

• integration
• documentation
• Solutions Architecture
• Technical Leadership