2nd Line Corporate Service Desk IT Technician

Corporate Service Desk IT Technician

Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team.

This is an office based position in Tolworth / Surbiton KT5. Please check this as suitable daily commute before applying.

To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills.

Purpose of Role

• To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP.
• Duties include:
• Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items.
• Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required.
• Carry out Active Directory tasks including user accounts, groups and computers.
• Develop any relevant documentation for processes or problem and solution insight information
• Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equippe...