Customer Experience and Logistics Manager , UKI

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories.

Because we know, life tastes better with ice cream.

We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

The purpose of this role is to establish TMICC as the preferred supply chain partner to our retailers, delivering best‑in‑class customer service, industry‑leading collaboration and operational excellence in support of our ambition to achieve sustainable 3‑5% organic growth and a market‑winning position in ice cream. The role is expected to lead the customer service and logistics teams to drive brilliant service performance and build collaborative, productive relationships with retailers.

The role operates at the intersection of customers, logistics providers, commercial teams and supply chain functions, requiring the ability to influence without authority and align diverse stakeholders behind common business objectives.

This is a demanding leadership role requiring a highly capable individual who can balance strategic thinking with operational delivery. The successful candidate will need to influence senior stakeholders, lead high‑performing teams, build strong customer and supplier relationships, and make effective decisions in a fast‑moving and constantly changing environment.

• Service – CCFOT, Customer Measures of Service, OSA
• Forecast – Forecast Bias & Accuracy
• Productivity - Secondary Logistics & Warehousing Cost
• Customer Feedback - AGS
• Engagement – People Survey
• Trade Terms Compliance

Collaborative Forecasting, Planning & Replenishment (CPFR)

• Lead delivery of CPFR across key customers through customer collaboration team.
• Influence both retailers and TMICC teams on optimum CPFR strategies that deliver balanced service, cost, cash benefits to TMICC.
• Ensure customer insight is fed into the forecast process, in particular through aggregation and analysis of retailer stock holding.

• Provide input to customer execution teams to inform short‑term decision‑making.
• Support the O2C manager on optimising the E2E O2C process.

• Supports relevant internal and external stakeholders on technology, process or business changes.
• Provides guidance and support to Customer Experience, CD and other…