General Manager

General Manager

Urban Fun Arcade – Kingston upon Thames, England, United Kingdom

Urban Fun Arcade is a high-energy, multi-activity entertainment venue combining a large-scale amusement arcade, a quality food & beverage operation, and a range of social, group, and corporate activities. Our Kingston venue is a flagship site and a key part of our growth strategy.

We are seeking a commercially focused General Manager to take full ownership of site performance. This is a senior leadership role with accountability for operations, people, financial results, and guest experience across a complex, high‑footfall leisure environment.

As General Manager, you will be responsible for the end‑to‑end operation of the venue, ensuring strong commercial performance, safe and engaging guest experiences, and the development of a high‑performing management and front‑line team.

You will lead from the front, balancing strategic planning with hands‑on operational control.

• Full responsibility for daily operations across F&B, amusement arcade, and other activities
• Ensure consistent delivery of service, safety, cleanliness, and brand standards
• Manage peak trading periods, events, and high‑volume sessions effectively

• Oversee bar and kitchen performance, including stock control, GP management, and wastage reduction
• Drive speed of service, product quality, and operational consistency
• Work with senior stakeholders on menu performance, pricing, and margin improvement
• Ensure high machine uptime, effective supplier relationships, and smooth cashless operations
• Oversee staffing, safety, and guest flow across all activities
• Drive engagement, repeat visits, and secondary spend
• Recruit, train, develop, and retain managers and front‑line team members
• Set clear objectives, conduct performance reviews, and manage underperformance when required
• Build a positive, accountable, and guest‑focused culture
• Full P&L responsibility for the site
• Control staffing, stock, and operating costs in line with budget
• Deliver revenue growth through events, parties, and corporate bookings
• Track KPIs and implement corrective actions where needed

• Ensure full compliance with licensing, food safety, health & safety, and employment legislation
• Act as the senior on‑site lead for inspections, audits, and incident management

• Proven experience as a General Manager or senior site leader in hospitality, leisure, or entertainment
• Strong F&B operational and commercial background
• Experience managing large teams in fast‑paced, high‑volume venues
• Confident decision‑maker with strong leadership presence
• Experience in amusement arcades, competitive socialising, or activity‑led venues
• Cashless venue or technology‑enabled operations experience
• Track record of driving events, parties, or corporate bookings

• OTE £51,750 (performance‑related bonus)
• Flagship venue with autonomy and influence
• Career progression within a growing leisure brand

Apply via Linked In with your CV.