Service Support Manager; Cluster

Go back Kingston and Richmond NHS Foundation Trust

The closing date is 30 June 2026

Cluster 6 is looking for a dynamic experienced team leader to cover secondment for a Deputy Service Manager. It is essential that the person is experienced in pathway validation and has strong leadership skills. Applicants must have excellent communication skills and be able to work independently, particularly in managing patient complaints.

We are seeking applications from candidates who are effective team leaders and enjoy working in a fast past environment.

The Service Support Manager is responsible for assisting the Deputy Service Manager in the day-to-day operational management of the services, ensuring delivery of high quality patient services within the resources available.

Working under the supervision of the Deputy Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Deputy Service Manager as required.

Key responsibilities include management of the RTT target, ensuring there are robust processes in place to monitor performance and deliver timely care.

The service also has a strong focus on preventative care including Fracture Liaison, which involves pathway management across the acute and community settings.

The Service Support Manager will be responsible for the investigation and administration of the complaints process and assist in the management of related national and local targets for the service lines.

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate
- We treat everyone with kindness, understanding and empathy

Inclusive
- We are respectful, fair and open, valuing everyone's unique contribution

Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring
- We strive for the best for patients, communities, staff and partners and are always learning and improving

*** Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

• Managerial experience
• Must be able to fully validate all patient pathways and correct on CRS
• Able to manage Job plan activity and understand capacity

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kingston and Richmond NHS Foundation Trust

£45,953 to £54,254 a year Pro rata, pa, incl. HCAS