Residence Manager

Job Overview

• Location: Kingston-upon-Thames, UK
• Schedule: 40 hours per week (Monday - Friday 9am - 5pm, with weekend work required during check in/out weekends)
• Salary: £38,616 per year

We are currently on the lookout for an experienced Residence Manager to join the team in our state‑of‑the‑art purpose‑built student housing located in Kingston‑upon‑Thames with 117 beds.

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the student space is running smoothly.
• Take full responsibility of the budget and P&L, and the financial performance of the student space.
• Manage costs and maximize profit for the property.
• Follow up on all sales opportunities and ensure the student space is at capacity through short‑term and long‑term lets.
• Maintain high standards of property presentation through regular inspections.
• Handle complaints and provide excellent customer service to students.
• Ensure core operating procedures for safety, security, compliance, and building management are adhered to.
• Develop relationships with local universities and suppliers.
• Manage health and safety responsibilities as per Health and Safety at Work Act 1974.
• Act as responsible person for water hygiene and ensure compliance with the Yugo Water Hygiene Management Plan.

• Relevant experience running a residence within hotels, hospitality, or student accommodation.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Experience in a fast‑paced, target‑driven environment with a strong focus on sales and marketing.

• Competitive salary with annual discretionary bonus.
• 5 weeks' annual leave.
• Paid “YuDay” for wellness.
• Subsidised health care and employee assistance programme.
• Cycle to work scheme.
• Social events.