Concessions Manager

Overview

Every exceptional customer moment starts with our people.

We’re looking for a people-first Concession Manager to lead our Hobbs, Phase Eight and Whistles teams within Bentalls, Kingston.

If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.

• Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience
• Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store
• Coach with care, developing a diverse, happy team that grows in confidence and capability every day
• Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way
• Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way

• Be a natural motivator with a positive mindset who knows how to get the best from people
• Experienced in leading high-performing retail teams
• Confident, calm under pressure, and great at making decisions that put both people and performance first
• Someone who lives and breathes customer service, loves being on the shop floor, and thrives in a fast-paced environment
• Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement

It’s not all about what you can do for us; we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• A free clothing allowance to wear what you love