Customer Consultant​/Key Holder

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we are proud to be pioneering cruelty‑free beauty every step of the way. We are the original ethical beauty brand, committed to empowering people and enriching our planet.

The Body Shop is committed to generating positive economic, social and environmental impact. We fight for what we believe in now more than ever, and breaking the mould comes naturally to us. We need someone who is not afraid to mix things up.

Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. Demonstrate and uphold the values and vision of the company while ensuring adherence to company procedures and policies.

With over 2,000 exciting products designed to suit every customer’s preference, our team will be on‑hand to talk with customers every day. We take the time to learn our customers’ needs and recommend fantastic products that make them feel so good. Our products are packed with natural ingredients, many of which are sourced ethically using Community Trade programmes, so when we advise a customer on their skincare regime, we are actually helping communities build a better life.

As part of our dedicated team of Consultants you will offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn the products, their origins, and proactively engage with customers to experience a range that suits their preferences and lifestyle.

• Strong interpersonal skills to build rapport with customers – customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

• Collaborative Skills
• Personal Conduct
• Commerciality