Sales Assistant; Chain

Final date to receive applications: 12 July 2026

Department: UK Retail

Location:

Richmond-upon-Thames (RIC)

Compensation: £11.40 - £12.71 / hour

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

As a Sales Assistant
, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. This 16‑hour weekly contract requires weekday and weekend availability.

• Work harmoniously with colleagues, fostering an inclusive and supportive team environment.
• Actively participate License and problem‑solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

• Assist in the day‑to‑day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organized, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in‑store promotions and displays to drive sales and enhance the shopping experience.

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

• Work with the team to meet and exceed sales targets, contributing to a high‑performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

• Monthly Bonus Scheme: a performance‑driven bonus structure with achievable targets.
• 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme and a colleague hardship scheme.
• Generous colleague referral incentive.
• Auto‑enrolment pension scheme.
• A stable, successful and supported environment.
• Length of service awards.