Assistant Business Manager

Assistant Business Manager, Charlotte Tilbury - Fenwick Kingston

40 Hours per week, FT position, Perm contract

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaborate with your Business Manager to support seamless day‑to‑day operations on counter.

• Drive financial results in store to meet and exceed targets and key performance indicators
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance
• Lead by example to promote exceptional customer service and create a customer experience
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both service and artistry
• Take every opportunity to extend exceptional customer service beyond the in‑store experience; driving the customer database for direct marketing opportunities
• Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognising and celebrating performance where necessary
• Propose plans, events and other limitless activities to unlock commercial success
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

• We offer a structured induction programme – Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow‑up training provided during your first months of employment.
• Structured career development – our team of industry experts is here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – you even receive a full Charlotte Tilbury Look upon completion of Charlotte's Magic Academy, so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain discounts on gym memberships, cinema tickets, and more.
• Other benefits such as life assurance, birthdays off work, team sales incentives and many more.