Supervisor, Retail, Retail Associate​/ Customer Service

This is GO Outdoors. Made for Exploring. Built for Everyone.

At GO Outdoors, our purpose is simple: to inspire and equip everyone for life outdoors. From hikers to cyclists, cold-water dippers to weekend campers, we believe the outdoors should be for all - and we’re here to make it accessible with trusted kit and unbeatable value.

We’re passionate, practical, and people focused. Our values - welcoming, responsible, authentic, and innovative - guide everything we do as we help the nation discover the joy of being out there. If you’re driven to empower every kind of adventurer and make the outdoors accessible to all, you’ll feel right at home with us.

This is your moment. This is GO Outdoors. Are you in?

This is JD. Born in 1981. Built for Now.

At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.

We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.

This is your moment.

This is JD.

Are you in?

At JD Sports, we don’t just keep up with the game — we elevate it. As a Supervisor, you’ll play a vital role in delivering the JD experience, supporting the smooth operation of the shop floor and ensuring every customer leaves feeling valued.

You’ll lead by example, supporting daily operations, guiding colleagues during each shift, and helping maintain strong service and presentation standards. With energy, organisation, and a passion for great customer service, you’ll help keep the store looking sharp, running efficiently, and aligned with the high standards JD is known for.

If you’re ready to take the next step in your retail career, support the running of the shop floor, and inspire your team in a fast-paced environment, this is your opportunity to make an impact and grow into future leadership.

As a Supervisor at JD Sports, you play a key role in supporting the smooth running of the shop floor and delivering the high service standards our customers expect. You lead by example, guide colleagues during each shift, and help maintain strong levels of customer service, presentation, and store performance. You’ll also support daily operational tasks as directed by Store Management.

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

• Previous supervisory or team-leader experience in fast‑paced retail or customer‑facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

• Energetic, hands‑on leader who thrives in a busy, fast‑moving store environment.
• Confident problem‑solver with strong customer‑resolution skills.
• Interest in visual merchandising and product presentation.
• Team‑focused mindset with a positive, supportive approach.

What We Offer

We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.

As a part of our successful and continually evolving…