Supervisor, Retail, Retail & Store Manager

Role:
Food Retail Store Supervisor - Franchise

Hours:

Full-Time/Permanent

Location:

Borough of Kingston/Sutton

Company:
Iceking

Iceking have recently partnered with M&S as a food retail franchise partner and w e are looking to appoint an experienced Store Supervisor to join our Food team. Ice king ar e a family owned second generation entrep reneurial business who are actively expanding in the retail, hos pitality an d leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.

M&S is changing, and it's changing fast! As part of their s and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Leaders.

M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to open c.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love.

Iceking are excited and proud to be part of that transformational journey.

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
• Ensure colleagues understand and are motivated to deliver their part
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area
• Delivers great standards and service by setting clear expectations with store colleagues
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Deliver brilliant basics through the team
• Seeks customer feedback and takes action to deliver improvement
• Uses data and insight to improve customer instore experience, improve the operation and drive performance
• Support the delivery of Plan A
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
• Recruit for the team, ensuring new starters have a brilliant onboarding experience
• Deliver all line management activities in line with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
• Maintain a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

• Ability to lead a team to deliver excellent customer service and KPI’s across the store
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
• Good working knowledge of VM principles
• Good level of digital capability and an understanding and use of all systems
• Good knowledge of the legal requirements across their area of accountability and the store
• Knowledge of our people policies and managing performance within a team
• The ability to have difficult conversations with effective resolutions with colleagues
• Good communicator and listener who will inspire, share their knowledge and best practices with others
• Ability to plan and review across the week and the month
• Ability to deliver under pressure demonstrating resilience
• Ability to build and maintain relationships with key…