Branch Business Manager - Kingston-Upon-Thames

Kingston Upon Thames, United Kingdom

As a Branch Business Manager, you’ll be the local face of Nationwide’s Business Banking proposition. By building trusted relationships and delivering great customer experiences, you’ll play an important role in supporting local businesses and communities to thrive.

Working across a defined branch and local market area, you’ll develop connections with business customers, introducers and community networks to identify and progress new business opportunities.

Where you’ll be working

We’re looking for a Local Branch Business Manager for our branch in Kingston-Upon-Thames, London.

This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

Please note that should you be successful in securing this role, the job title on our internal systems will be Local Business Manager.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You’ll support customers throughout their relationship with Nationwide, from onboarding and everyday servicing to more complex needs, owning the customer journey to ensure good outcomes. By understanding each customer’s ambitions, you’ll deepen relationships, make referrals to other teams where appropriate and help them access the right support to start, run and grow.

You’ll talk to customers about finance where it could help…