Security Officer

Job Title

Retail Security Officer – M&S

M&S Kingston

£14.90 per hour

As a Retail Security Officer, you will play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues. This is more than a security role; it requires staying calm under pressure, leading with professionalism, and taking pride in delivering great service while protecting our stores, people and products.

• Operate in a fast‑paced retail environment, staying alert, responsive and ready to step in when needed.
• Provide customer service by creating a welcoming store environment, greeting shoppers and delivering professional support to both customers and colleagues.
• Keep stores safe and secure by preventing loss, responding to incidents, identifying risks and supporting safe ways of working.
• Use store technology, including mobile reporting systems and body‑worn cameras, to support operations and incident management.
• Remain calm under pressure, responding to challenging situations or supporting emergency procedures in a professional and confident manner.
• Collaborate closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Adapt quickly to changing situations to support the store when needed, demonstrating flexibility in a dynamic retail setting.

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

• All candidates must be able to provide a 5‑year checkable work history within the UK.

• £14.90 per hour.
• Guaranteed 40+ hours per week.
• 20% colleague discount (after a qualifying period).
• Company‑funded SIA licence renewal.
• Share Incentive Plan.
• Save As You Earn Scheme.
• Cycle to Work Scheme.
• Life Assurance.
• Childcare Voucher Scheme.