Housing Assistant, Social Work

About The Borough

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

This role is an excellent entry point into a career in housing management. You'll receive full training, including support to achieve a recognised Housing qualification, while playing a key role in helping the team meet regulatory standards and deliver high-quality services.

To deliver a high-quality housing management service with a strong focus on exceptional customer service and efficient service delivery. Serve as the primary point of contact for residents, actively engaging with tenants to ensure a responsive and consistently excellent housing management experience.

The post holder will be required to be in the office 4 days a week.

We're looking for a proactive, adaptable individual with strong communication and IT skills who is passionate about delivering excellent customer service. You'll have a good understanding of housing or tenancy management and be committed to developing your career by achieving a recognised Housing qualification within two years (if not already held).

Working collaboratively with residents, colleagues and partner organisations, be confident engaging with a range of stakeholders, and be comfortable working both in the office and at housing surgeries across the borough. Bring a creative, innovative approach to problem‑solving, an understanding of housing regulation and consumer standards, and a commitment to continuous learning and professional development.

• A generous annual leave entitlement of 25‑32 days, plus bank holidays (pro‑rata if part‑time working hours apply) depending on service and grade.
• Enhanced maternity, paternity, shared parental, adoption and dependents leave.
• Three volunteering days per year in Kingston.
• Hybrid working (dependent on the role).
• Flexible and agile working arrangements using Google Chromebooks.
• Learning and development portal offering a range of courses.
• Discounts on a range of local shops, restaurants, gyms and leisure centres.
• Interest free season ticket loans.
• Local Government Pension Scheme.
• Bicycle loan facilities and cycle to work scheme.
• Electric vehicle leasing scheme.
• Confidential health & wellbeing and counselling support.

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce. We welcome applications from under‑represented groups and offer a range of family‑friendly, inclusive employment policies and flexible working arrangements.

We are a disability‑confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer, all our employees are guaranteed the London Living Wage regardless of their length or type of contract. We are fully committed to removing barriers and enhancing the diversity of our workforce.