Program Integrity Officer Homelessness Programs

Program Integrity Officer (Housing & Homelessness Programs)

Job Title:

Program Integrity Officer (Housing & Homelessness Programs)

Under the direction of a Housing Programs Administrator, develop, coordinate and facilitate external and internal training in accordance with federal and provincial housing and homelessness legislation, program guidelines, local policies and procedures. Work collaboratively with housing and homelessness internal team, service providers and other community agencies with the goal of strengthening and delivering effective programs resulting in better outcomes for clients.

We support individuals and families experiencing or at risk of homelessness through compassionate, client-focused care and strong community partnerships. Our team works to prevent and reduce homelessness by connecting people with resources and services that promote stability and create pathways to long‑term housing solutions.

• Maintain comprehensive knowledge of provincial legislation and local policies as it relates to housing and homelessness. Ensure that internal and external partners are operating within the confines of legislation, local policies, best practices and professional ethics.
• Orient, train and update users of Homeless Individuals & Families Information System (HIFIS) and/or Yardi Rent Café (Rent Café) on its use, policies and practices to foster optimal customer service and program integrity.
• Complete site visits at various community locations to provide on‑going support, leadership and mentoring to enhance housing and homelessness service provisions.
• Conduct HIFIS and/or Rent Café and program quality assessments for improved data integrity and provide recommendations to enhance quality outcomes.
• Work collaboratively and network with housing and homelessness programs and community partners to build positive relationships and establish linkages with City staff, service providers and community partners.
• Work with housing providers and support service agencies to ensure available programs are communicated and accessible to community members in need and develop new programs as dictated by local needs.
• Facilitate regular meetings and working groups with service providers aimed at problem solving complex system challenges, fostering solution‑focused conversations and improving client outcomes.
• Consult with local service providers and community partners in the support and development of the Housing & Homelessness Services System with respect to homelessness programs, transitional and supportive housing programs and social housing programs, including the collection and analysis of program and financial data.
• Evaluate capacity building activities and bring forward recommendations for program enrichment and respond to external requests for community service education.
• With the support of community partners, identify program delivery issues and deficiencies, communicate intervention strategies and participate in the evaluation of outcomes.
• Work with the peer PIO position to initiate community forums and training events that bring together housing and homelessness service providers.
• Develop, collect and disseminate resources to support quality programming in funded service provider agencies.
• Gather information, facilitate, plan and assist in the development of policies and procedures.
• Create presentations, participate in government forums and community meetings.
• As set forth in the City of Kingston Municipal Emergency Response Plan, perform duties in the event of a municipal emergency.
• Be aware and follow the Occupational Health and Safety Standards in relations to the Housing & Social Services Department.
• Other duties as assigned.

• 3 year diploma/degree.
• Three (3) years’ experience in the housing and homelessness services sector including a minimum of 2 years’ direct front line experience working with marginalized and/or vulnerable populations who have experienced housing instability and affordability issues.
• Experience providing oversight and guidance to external partners delivering programs inclusive of providing data review, analysis and feedback.
• Direct experience working with…