Front End Department Supervisor Job Kingston area,Massachusetts USA,Management

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Team Leadership

Assigns team members to activities, ensuring staff coverage meets customer demands and redeploys when necessary to support needs throughout the department.

Participates in interviews and provides input into selection decisions for new associates in assigned area.

Connects with the team daily to understand challenges and elevates issues when necessary.

Provides open and timely feedback and performance coaching, redirecting problematic behaviors; partners with ASM for formal disciplinary actions.

Encourages team to share ideas and best practices for delivering outstanding customer service and support activities.

Empowers others to make decisions with guidance when necessary.

Provides recognition for achieving goals and demonstrating effective behaviors.

Fosters an environment of growth and development through coaching and regular feedback.

Addresses associate relations concerns, escalating as needed.

Operational Excellence

Coaches team to follow proper processes and achieve operational efficiencies for SMART customer service and sales.

Monitors and drives achievement of key operational metrics.

Identifies barriers to processes or customer experience and implements timely solutions.

Responds effectively to unexpected events by reprioritizing tasks.

Ensures safe operation of store power equipment and addresses violations.

Maintains safety, security, and shrink prevention measures daily.

Conducts safety reviews, maintains cleanliness, and monitors for theft or security risks.

Continuous Operational Improvement

Recommends strategies to reduce waste and encourages team to do the same.

Analyzes operations to minimize customer impact.

Self Leadership

Seeks feedback and pursues self-development.

Builds collaborative relationships with cross-functional partners.

Adapts quickly to work challenges and organizational change.

Additional Responsibilities

In locations without a Fulfillment DS, oversees front-end and fulfillment activities, ensuring efficiency and customer service excellence.

Manages staffing allocations for customer demand across various functions.

Handles shortages, deposits, register pulls, and loans.

Monitors and supports Customer Service desk activities.

Validates delivery orders and communications.

Monitors order picking and staging.

Cross-trains in other store areas to enhance customer service.

Receives and directs calls appropriately.

Ensures fulfillment and inventory areas are clean and safe.

Prepares merchandise for delivery and customer orders, using power equipment as needed.

Ensures proper handling of items going in and out of the store.

Performs other duties as assigned.

Manager-on-Duty (MOD)

Provides full store leadership, driving engagement, customer service, staffing, and operational efficiency.

Observes customer and associate interactions, providing coaching.

Ensures staff are prepared to deliver quality sales and service.

Manages staffing for specialty and Pro areas based on traffic.

Reallocates staff to high-traffic areas as needed.

Manages associate response to call buttons.

Maintains clean, safe aisles and store environment.

Handovers shift observations to the next MOD.

Handles non-MOD activities and escalates issues appropriately.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, military status, genetic information, or any other protected category under law.

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