Consumer & Business Banking Sr. Relationship Banker, Kingston, MA

Consumer & Business Banking Sr. Relationship Banker – Kingston, MA

Position at Santander Bank, N.A.

Santander is a global leader and innovator in the financial services industry. This role focuses on managing and enhancing client relationships, attracting and retaining new clients, and strengthening existing ones. You will work directly with a portfolio of high‑value consumer and small business clients, maximizing cross‑sales opportunities and ensuring an exceptional customer experience through branch, phone, and digital interactions.

• Independently manage a portfolio of high‑value consumer and small‑business clients.
• Proactively deepen relationships with new and existing customers through early engagement calls and regular outreach.
• Be the expert on Santander products and services, articulating benefits tailored to each customer’s needs.
• Assess customer needs, ask questions, and identify opportunities that help clients achieve their financial goals.
• Recommend and deliver needs‑based solutions and introduce key partners when appropriate.
• Collaborate with team members and partners to achieve branch goals and overall performance.
• Participate in joint calling with product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience by delivering personalized, seamless, and attentive service.
• Engage customers through digital platforms, enhancing their interactions and educating them on self‑service options.
• Employ critical‑thinking and problem‑resolution skills to address client inquiries and challenges.
• Communicate clearly and effectively with customers via in‑person, phone, or digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Support nearby branch locations as needed based on business necessity.

• High school diploma, GED, or equivalent. Business Management, Finance, or related field – required.
• Bachelor’s degree in a related field or equivalent experience – preferred.
• 5+ years selling products and/or services in an incentive‑based environment – required (or)
• 2+ years in financial services with direct experience acquiring new client relationships and developing existing ones – required (or)
• 12+ months of demonstrated Santander experience related to the responsibilities of a Relationship Banker – required (and)
• 12+ months of customer service experience within a high‑volume, fast‑paced, ever‑changing environment – required.
• Motivated to help people achieve financial goals.
• Strong financial acumen with knowledge of consumer and small‑business products, including lending.
• Proven track record in sales and cross‑selling products and services.
• Proven ability to manage a portfolio of clients effectively.
• Proven relationship‑building skills and customer‑centric approach.
• Strong teamwork skills; able to build relationships with colleagues and business partners.
• Critical‑thinking skills to solve problems and provide solutions to customer issues.
• Excellent communication, consultative and influence skills (verbal and written).
• Proficiency using the phone to engage with customers.
• Professional image and credible trustworthiness at all times.
• Proficient with digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and elevate risk concerns to appropriate channels.
• Capability to work in a fast‑paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Availability to work branch hours, including weekends and evenings.

The base pay range for this position is $52,500 – $87,500 annually, depending on experience, location, and other factors. Benefits include the Santander 2025 On‑Going eGuide and a strong risk culture focus. For more details, refer to the link to Santander Benefits.

At Santander, we value and respect differences in our workforce. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting light equipment or furniture may be required.

Job duties may evolve; your performance may be evaluated based on this description. The employer may revise this description at any time. This is not a contract of employment.

If you are interested in this role, please apply. We are committed to an inclusive and accessible application process. If you require assistance or accommodation due to a disability or other reason, contact TAOps.