Branch Manager - Kingston Branch

Branch Manager – Kingston Branch

Join to apply for the Branch Manager – Kingston Branch role at ORNL Federal Credit Union. The Final date to receive applications is January 19, 2026. This position is based at our Kingston Branch at 1204 N Kentucky Street Kingston, TN 37763.

The role balances member focus with the best interest of the membership. The manager mentors staff to deliver valuable service behaviors that build deep connections.

• Utilizes performance management tools to improve member service.
• Assists members with opening and closing accounts and safe deposit boxes; answers questions about products and services; and resolves problems promptly that are within authority.
• Interviews potential employees to fulfill staffing needs. Hires, motivates, develops and directs staff to achieve optimal branch growth. Evaluates employee performance and recommends promotions, transfers, and salary adjustments.
• Processes and closes consumer loans and credit cards for members, complying with all underwriting requirements.
• Develops and mentors Assistant Branch Managers and Head Tellers to prepare them to assume a leadership role in the branch.
• Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and cashier checks to members; transfers amounts from member accounts as directed.
• Creates, monitors and manages the branch budget and accounts for any variance.
• Participates in community clubs or Chamber events to promote Credit Union awareness to the public at large.
• Conducts monthly security units, surprise vault audits and weekly machine replenishment.
• Ensures appropriate records are maintained and required reports are prepared to include budget, scheduling and audit requirements.
• Conducts staff meetings and training; schedules staff and reviews daily time sheets.
• Maintains member service standards and responds accordingly.

One or more years of financial services experience and three or more years of customer service experience required. One or more years of employee management experience required.

Associate’s degree in Business or Financial Management or an equivalent combination of education and experience.

• Must have the ability to coach, mentor and build consistent behavioral skills in staff and leaders, and execute disciplinary action if needed.
• Excellent written and verbal communication skills, including business writing ability.
• Excellent organization skills, time‑management skills and accustomed to working with deadlines.
• Must have the ability to give presentations to medium‑to‑large sized groups.
• Strong customer service orientation, detail oriented and accurate.

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Banking

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