ERP Systems Analyst

Salary: £35,000 - 75,000 per year

• We ask that you behave in line with our company values:
  Integrity, Caring and Quality
• You should have in-depth knowledge of COINS ERP
• You should be able to understand user queries and relate them to business processes in our Business Systems
• You should have experience troubleshooting user queries
• You should have excellent communication skills
• You should be able to work under pressure and accept criticism of work
• You should bring a friendly, flexible and helpful attitude, including the ability to visit other Vistry sites as required
• You should have good team working skills
• You should be accurate, with an eye for detail
• You should have a methodical approach
• Desirable: knowledge of the house building industry
• Desirable: in-depth knowledge of Vistry processes relating to COINS
• Desirable: experience of report creation, development and maintenance
• Desirable: understanding and practical experience of managing COINS ERP
• Desirable: COINS Analytics knowledge

• Provide day‑to‑day 2nd line support, administration and configuration on our ERP system, COINS
• Ensure support queries are actioned or escalated in a timely manner
• Proactively monitor system performance
• Carry out configuration changes and data fixes as required
• Provide technical assistance and support to COINS projects and business stakeholders
• Receive and manage internal user systems support requests from our IT Service Desk
• Ensure business processes are adhered to by end users
• Provide consistent and robust communication to all users regarding business and system processes
• Provide support to both internal and external customers using our platforms
• Maintain a log of support calls and progress resolutions
• Resolve requests where possible or escalates to third‑party suppliers as appropriate
• Report on the performance of our internal Vistry Group Business Systems
• Answer basic how‑to questions on processes in COINS
• Escalate patterns in support to enable fixes to be developed
• Control access to environments by third‑party support and consultants
• Document any work or changes made to environments
• Assist in testing as required
• Maintain user groups that control user access by role
• Set up and maintain user access and other security features
• Highlight when end users require training
• Oversee testing and implementation of any new functionality
• Create and develop reports within COINS as requested by the business
• Liaise with report developers and control the application and testing of new reports
• Provide ad‑hoc data extracts and reports as required
• Actively participate in COINS‑related projects, including running projects or meetings
• Develop and maintain comprehensive documentation on processes, problem resolutions and other procedures
• Assist the System Support team with queries

• ERP
• Support
• Security

competitive salary and annual bonus, salary sacrifice car scheme, up to 39 days annual leave plus bank holidays, volunteering days, private medical insurance, enhanced family leave, pension, life assurance at 4x salary, share schemes, a Christmas company shutdown, and an employee rewards portal. We value in‑person collaboration and team culture while supporting flexible working where possible.