IT Account Manager

Location: Scotland

IT Account Manager IT Managed Services Provider - Reading (onsite 5 days a week) Salary: £30K-£40K DOE  ~£6K OTE (Quarterly Bonuses) Our client is a well-established MSP based in Reading, supporting over 300 SMEs across the South East. With a strong reputation for delivering IT and Telecoms solutions, they specialise in Microsoft 365, Modern Workplace, Cyber Security, Networking, and Cloud services.

They pride themselves on a customer-first approach and have ambitious growth plans.

Position Overview:

As an IT Account Manager , you'll join a team of three, managing and nurturing relationships with existing clients. This is a 75% office-based role with occasional client visits. Your focus will be on upselling and cross-selling IT solutions within the current customer base, ensuring renewals, and driving revenue growth. No cold calling-just building trust and adding value.

What We're Looking For:

2 years of Account Management experience within an MSP (essential). Technically aware (understanding of MSP services) but not an engineer . Strong communication and relationship-building skills. Sales-driven with a passion for delivering outstanding service. Knowledge of Microsoft 365, networking, and modern IT solutions. Full UK driving licence and access to a car.

Key Responsibilities:

Manage a portfolio of SME clients, acting as their trusted advisor. Conduct quarterly reviews to discuss service performance and uncover new opportunities. Prepare quotes and proposals in line with pricing guidelines. Collaborate with technical teams to ensure smooth project delivery and issue resolution. Drive upsell and cross-sell initiatives for services such as Microsoft 365, Cyber Security, and Cloud solutions. Maintain accurate reporting and CRM updates.

Represent the company professionally and ensure exceptional customer experience. What You'll Get:
Salary of £30k-£40k DOE  £6,000 OTE (quarterly bonuses). Monday-Friday, 8:30am-5:30pm schedule. 20 days annual leave plus bank holidays. Supportive team environment with excellent training and career progression . Be part of a team that has consistently exceeded 100% of revenue targets each quarter. Apply now to Gianluca @ circle recruitment (Use the "Apply for this Job" box below). to join a forward-thinking MSP with a strong reputation and a friendly team culture.

Key skills: MSP, Account Management, IT Sales, Microsoft 365, Cyber Security, Cloud, Networking, Reading, Berkshire Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them.

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