Tenancy Administrator

Location: Kirkby in Ashfield

Belmont Recruitment are currently looking for a Tenancy Administrator to join Ashfield Council on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

* Supporting the Tenancy and Estates Team with a wide range of housing management activities

* Managing appointment systems for housing officers, including housing surgeries, estate inspections, new tenant visits, and tenancy reviews

* Administering requests for mutual exchanges, successions, tenancy assignments, and permissions

* Handling incoming and outgoing customer enquiries, encouraging feedback to improve services

* Providing reception cover, dealing with telephone and face-to-face enquiries, and offering housing advice

* Supporting housing officers during visits, including inspections, safe and well checks, and tenancy visits

* Processing requests for TV licences, keys/fobs, screening requests, and other service referrals

* Assisting with sheltered scheme reviews and refurbishment projects

* Providing cover for the Lifeline Service and supporting other council teams when required

* Collecting and preparing statistical data, performance information, and management reports

* Maintaining electronic filing and housing management systems, including scanning and data input

* Carrying out general administrative duties including correspondence, minute-taking, photocopying, and document preparation

Please apply with an up to date CV ASAP if this role would be of interest to you