Housing Options Officer

Role Overview

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Recruitment Services are seeking an experienced and motivated Housing Options Officer to join a Housing Needs team in Kirkby, Nottinghamshire.

The role involves hybrid working, with 2 days at the office in Kirkby.

• Deliver comprehensive housing advice and homelessness prevention services in line with current legislation, statutory guidance, and council policies.
• Investigate homelessness applications thoroughly and manage cases from initial contact through to resolution.
• Conduct detailed housing needs assessments and develop personalised housing plans.
• Make legally sound Section 184 homelessness decisions.
• Work proactively to prevent and relieve homelessness wherever possible.
• Secure suitable temporary accommodation for households where the Council has a statutory duty.
• Maintain accurate case records and ensure all performance targets and deadlines are met.
• Identify and respond appropriately to safeguarding concerns.
• Liaise effectively with internal departments, support providers, landlords, and partner agencies to achieve the best outcomes for customers.
• Represent the service professionally while delivering a customer‑focused approach to vulnerable residents.

• Proven experience working within a Housing Options or Homelessness service.
• Strong working knowledge of homelessness legislation, including the Homelessness Reduction Act 2017.
• Experience investigating homelessness applications and making Section 184 decisions.
• Demonstrable experience preventing and relieving homelessness.
• Experience of multi‑agency working and partnership collaboration.
• Excellent communication, negotiation, and case management skills.

Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.