Service Centre Support Assistant

About The Department

Our Asset Management Service Centre plays a vital role in maintaining, repairing and refurbishing the tooling, plant and equipment used by our engineering teams nationwide. We ensure all assets are compliant, serviceable and ready for deployment, supporting the efficiency and reliability of MJ Quinn’s operations. Working closely with Operational Teams and Health & Safety, the Service Centre provides essential support by issuing new or replacement tools and equipment quickly and accurately keeping our field teams fully operational.

Salary: £26,000 per annum

Hours:

08:00–16:00, Monday to Friday

Location:

Knowsley

Job Type: Full-time

As a Service Centre Support Assistant, you’ll be a key point of contact for field-based teams, providing excellent customer service and ensuring all requests are handled efficiently and accurately. You’ll manage the Service Centre mailbox, prepare documentation, pick and label stock, and work closely with colleagues to maintain high standards of quality, safety and organisation. This is a hands-on, varied role ideal for someone who enjoys multitasking, problem-solving and supporting fast-moving operational teams.

• Manage the Service Centre mailbox, including printing order request forms, providing updates and responding to queries promptly.
• Prepare paperwork and delivery/return labels with accuracy and attention to detail.
• Maintain up-to-date records and tracker documents for all Service Centre requests.
• Organise and store documentation for orders, labels and related records.
• Pick and prepare items for dispatch, ensuring correct quantities and packaging.
• Check items for suitability and compliance with Service Centre quality standards and SOPs.
• Ensure adherence to company procedures and regulatory requirements.
• Monitor stock levels and communicate any shortages or alternatives to managers.
• Maintain clear, professional communication with stakeholders to avoid delays.
• Escalate issues appropriately when required.
• Prioritise workload to meet customer needs.
• Support colleagues across all areas of the Service Centre when needed.

Essential

• 1–2 years’ experience in stores, warehousing or administrative roles.

Desirable

• Experience with order processing, label printing, picking or stock control.
• Familiarity with inventory systems such as Microsoft Dynamics or SAP.

• Strong written and verbal communication.
• Confident using Microsoft Outlook and Excel.
• Excellent email management.
• High accuracy in picking, labelling and documentation.
• Ability to follow SOPs and quality standards.
• Strong organisational and time-management skills.
• Problem-solving mindset with appropriate escalation.
• Basic understanding of inventory management.

• GCSEs (or equivalent) in English and Maths.

MJ Quinn is committed to creating an inclusive environment where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to building a workforce that reflects the communities we serve.

We are committed to investing in a sustainable future for our people, our customers and the planet. Our sustainability goals are shaped by our business objectives and the principles of sustainable development. We encourage employee involvement, learning and innovation to help shape our sustainability journey.

MJ Quinn is a UK-based infrastructure services provider delivering end-to-end solutions across telecommunications, utilities and mechanical and electrical engineering. We partner with leading organisations to deliver complex projects through innovation, expertise and a commitment to quality.

Our core values guide everything we do:

• People-Focused – Supporting the growth and wellbeing of our teams.
• Safety Always Matters – Ensuring a safe environment for all.
• Operational Excellence – Striving for quality, efficiency and continuous improvement.
• Sustaining Our Future – Delivering sustainable solutions for long-term impact.

If you’re an organised, proactive individual with strong communication skills and a passion for delivering high-quality work, we’d love to hear from you. Apply today and join a team that keeps the UK connected.