Secretary​/Administrator

An internal opportunity has arisen for one full-time Band 3 Secretary/Administrator within Community Care Services at Mersey Care NHS Foundation Trust.

This role provides a comprehensive, high-quality administrative and reception support service, acting as a key point of contact for patients, service users, carers, and health professionals. The post holder will support clinical and operational teams to ensure the effective, timely and confidential management of information and access to services.

The post holder will have responsibility for supervising administrative staff, allocating tasks and supporting the smooth running of the service.

You will have experience working in an administrative role, ideally within the NHS or a healthcare setting, with strong IT, organisational and communication skills. You will be able to manage competing demands, work accurately with confidential information, and provide a high standard of customer service.

An NVQ Level 3 in Business Administration or equivalent experience is essential. Experience of patient administration systems and working in a busy office environment is desirable.

• Supervisory responsibilities
• Act as first point of contact, providing reception services for patients, carers, staff and visitors
• Manage telephone, email and general enquiries, prioritising and escalating as appropriate
• Arrange clinics, appointments and meetings, including diary management and record keeping
• Create, update and maintain electronic patient records in line with Trust policies
• Input, retrieve and quality‑check sensitive and confidential information accurately
• Support referral pathways and liaise with internal and external agencies as required
• Produce reports, statistics and performance information using Trust IT systems

Maintain supplies, support administrative systems, and highlight operational issues. Contribute to service improvement activity and provide cover for colleagues when required.

VALUES - You will role‑model Mersey Care's CARES values and contribute to a Just and Learning Culture, promoting Civility and Respect in all interactions.

This vacancy is open to internal Mersey Care colleagues only.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Act as a point of contact, receive and direct patients and visitors on arrival, providing reception services for patients, carers, staff, public, internal, and external customers.

Sort and prioritise incoming queries in line with the written guidance. Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed, or action is taken, escalating enquiries as and when required. Provide demographic details of cases when requested. Liaise with colleagues at all levels both within the team and across other agencies and in other organisations to request and compile health information in a timely manner.

Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of electronic patient records. Responsibility of creating new records and discharging…