PBS Clinic Receptionist

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Main area Admin & Clerical Grade NHS AfC:
Band 2 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (1 x 37.5 hrs, 1 x 22.5 hrs, 1 x 15 hrs & 1 x 3 hrs available) Job  

Site Whiston Hospital Town Prescot Salary £25,272 Per Annum Salary period Yearly Closing 08/07/2026 23:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals for the position of Patient Booking Service (PBS) Clinic Receptionist.

Candidates must have previous experience within a clerical environment (previous NHS experience is desirable) and have excellent communication skills. It is important that the successful candidate has a pleasant and courteous disposition, a polite telephone manner with a flexible attitude towards the demands of this post. The ideal candidate must be able to work as part of a team, use own initiative, be able to meet deadlines and work with all disciplines of staff.

We are looking for a person who can work well under pressure and remain calm and confident in difficult situations. The successful candidate will work days, evenings and weekends on different shift patterns to meet the demands of the Outpatient Department service requirements.

- 37.5 hours

- 22.5 hours

- 15 hours

- 3 hours

The successful applicant will be based on Clinic Reception in the busy Outpatients Department.

Duties include accurate data inputting, making appointments using the Hospital Information System, responding efficiently and effectively to telephone calls and liaising with staff in the clinic including Doctors, Secretaries, Nurses and any other relevant staff. Keyboard skills are essential; full IT training will be given. The role may be demanding at times.

All reception posts cover all sites:
St Helens Hospital, Whiston Hospital and Lowe House.

The JD & PS are currently under AfC review and are subject to change

KEY DUTIES

• As a receptionist you must greet patients’, visitors’, and colleagues in a polite manner.
• Print patient clinic lists and relevant reports for clinics as required on a daily basis ensuring all relevant clinical staff are given copies.
• Check patient demographics including ethnicity with patients as they arrive at reception desk. Update Trust Patient Administration System (PAS) following the departmental operational procedure document.
• Identify any overseas visitors by checking present address and previous address within the last 12 months.
• Make appointments as required on PAS. Record on appointment card and hand card to patient or send a patient letter in the post within time limits (under 3 months, write appointment card, after 3 months request letter on PAS to be sent in post).
• Rearrange appointments for patients from cancellations and non-attendance DNA patients following the Trust DNA procedure. Ensure all appointments are booked within 18-week Trust/Government targets liaising with nursing and clinical staff. (Please read DNA procedure on Reception desk).
• Input patient attendances and outcomes onto the Trust PAS system, including any procedure coding as instructed from patient outcome sheet.
• Hold…