Secretary​/Administrator

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role.

If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.

For tips and guidance, please refer to our applicant guidance.

Your experiences matter, let them shine.

Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

An opportunity has arisen for one full-time Band 3 Secretary/Administrator within Community Care Services at Mersey Care NHS Foundation Trust.

This role provides a comprehensive, high-quality administrative and reception support service, acting as a key point of contact for patients, service users, carers, and health professionals. The post holder will support clinical and operational teams to ensure the effective, timely and confidential management of information and access to services.

The post holder will have responsibility for supervising administrative staff, allocating tasks and supporting the smooth running of the service.

You will have experience working in an administrative role, ideally within the NHS or a healthcare setting, with strong IT, organisational and communication skills. You will be able to manage competing demands, work accurately with confidential information, and provide a high standard of customer service.

An NVQ Level 3 in Business Administration or equivalent experience is essential. Experience of patient administration systems and working in a busy office environment is desirable.

• Supervisory responsibilities
• Act as first point of contact, providing reception services for patients, carers, staff and visitors
• Manage telephone, email and general enquiries, prioritising and escalating as appropriate
• Arrange clinics, appointments and meetings, including diary management and record keeping
• Create, update, and maintain electronic patient records in line with Trust policies
• Input, retrieve and quality-check sensitive and confidential information accurately
• Support referral pathways and liaise with internal and external agencies as required
• Produce reports, statistics and performance information using Trust IT systems
• Maintain supplies, support administrative systems, and highlight operational issues
• Contribute to service improvement activity and provide cover for colleagues when required

This vacancy is open to internal Mersey Care colleagues only.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that…