Senior Practice Administrator

Senior Administrative Support Provide senior administrative support Take responsibility for allocated administrative areas and ensure that work is completed accurately and within required timescales. Monitor outstanding administrative tasks and follow these through to completion. Deal with confidential and sensitive information appropriately at all times.

Undertake summarisation of patient medical records in accordance with practice procedures and agreed standards. Review incoming patient records and ensure relevant information is accurately entered and appropriately coded onto the clinical system. Ensure that important historical information is identified and recorded accurately. Maintain a high level of accuracy and confidentiality when working with patient records.

Assist with the administration and processing of Subject Access Requests (SARs). Ensure requests are dealt with within the required timescales and in accordance with practice procedures and relevant legislation. Liaise with patients and relevant staff regarding information requests where appropriate. Ensure confidential information is handled securely at all times.

Assist with the administration of private medical reports, insurance reports and other requests for medical information. Monitor requests and ensure that appropriate information is obtained from clinicians. Maintain records of outstanding reports and follow up where necessary. Assist with the administration of private fees and associated paperwork.

Assist with the administration and monitoring of referrals and other patient pathways as required. Ensure administrative actions arising from referrals are completed accurately and promptly. Liaise with clinical and administrative staff to resolve outstanding issues. Identify and elevate any significant delays or problems.

Assist with patient-facing digital services where required.

Provide administrative support for practice governance and compliance activities. Maintain accurate records and ensure documentation is kept up to date.

Ensure relevant information is collated accurately and within required deadlines. Help ensure that feedback from patients is appropriately recorded and communicated to the practice team. Assist with induction processes.

Answering incoming telephone calls and dealing with patient enquiries in a professional and helpful manner. Undertaking reception duties as required, including welcoming patients and dealing with routine enquiries. Checking patients in and out and assisting with the smooth running of the reception area. Signposting patients appropriately in accordance with practice procedures. Maintaining confidentiality and following practice policies and procedures at all times.

Working flexibly across the practice to help maintain appropriate reception and administrative cover.

Provide guidance and support to administrative colleagues within delegated areas of responsibility. Assist with training and supporting staff in administrative processes and systems. Help ensure that agreed procedures are followed consistently. Lead or coordinate specific administrative tasks or projects when delegated.

Communicate professionally with patients, GPs, nurses, healthcare professionals, practice staff and external organisations. Deal appropriately with confidential, sensitive or potentially difficult enquiries. Maintain a calm and professional approach when dealing with challenging situations.

Maintain strict confidentiality in relation to patients, staff and practice business. Comply with practice policies, procedures and protocols. Participate in practice training, meetings and development activities as required. Undertake other reasonable duties appropriate to the seniority of the post. Work flexibly and contribute positively to the wider practice team. Promote a professional, patient-centred and supportive environment.

St Helens and Knowsley Teaching Hospitals NHS Trust